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Face-To-Face: Delivering an Immersive Customer-Centric Experience
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Laura Nelson
Course details
Lecturers
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1h 27min
Lesson
Face-To-Face: Delivering an Immersive Customer-Centric Experience
Laura NelsonLesson is included in the next courses:
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Get this course and 2,800 CE Hours with Membership.
...per year
What’s included in
This lesson
Details
1h 27min
1.25 CE Credits
English
Access to the record for Membership period
Lesson program
– Administrators as the face of the clinic
– The value of teamwork
– Why patients don`t come back?
– 5 criteria for perfect customer service
– Basic rules of the customer service
– Phone Service: SMILE Guide and Goals
– Presentation of the treatment plan to the patient: principles
– Team Communication: 3 Rules of Leadership.
Recommended for: Orthodontists, Prosthodontists, Functional dentists, Pediatric dentists, Endodontists, Restorers, Periodontists, Implantologists, Oral and maxillofacial surgeons, Dental technicians, General dentists.
Lesson is included in the next courses: