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Face-To-Face: Delivering an Immersive Customer-Centric Experience
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Laura Nelson
Course details
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Get this course and 1200+ CE Hours with Membership.
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What’s included in
This online course
Details
1h 27min
1.25 CE Credits
English
Access to the record for Membership period
Lesson program
– Administrators as the face of the clinic
– The value of teamwork
– Why patients don`t come back?
– 5 criteria for perfect customer service
– Basic rules of the customer service
– Phone Service: SMILE Guide and Goals
– Presentation of the treatment plan to the patient: principles
– Team Communication: 3 Rules of Leadership.
Recommended for: Orthodontists, Prosthodontists, Functional dentists, Pediatric dentists, Endodontists, Restorers, Periodontists, Implantologists, Oral and maxillofacial surgeons, Dental technicians, General dentists.
Lesson is included in the next courses:
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