Making the team: hiring, culture, professionalism, productivity

Dental practice management consultant and educator specializing in front office systems, customer service excellence, and team training. Founder and President of Front Office Rocks, leading virtual training platform for dental practice teams.

Over 20 years of experience in dental practice management. MS and BS degrees. Fellow of American Association of Dental Office Management (FAADOM). Worked as front office manager witnessing first-hand shortcomings of dental clinics due to inadequate training, inspiring her to study most effective ways to manage and empower dental team members. Combined professional experience and academic knowledge to create 24/7 on-demand training hub offering practical steps dental teams can easily adopt into daily operations.

International award-winning speaker presenting at dental conferences worldwide on practice management topics. Created and recorded over 180 virtual training programs covering hiring procedures, team culture development, patient communication protocols, telephone etiquette, insurance coordination, scheduling systems, financial arrangements, collections, and customer service excellence. Regular contributor to multiple dental publications. Partners with dental professionals worldwide to deliver in-person interactive training events complementing online curriculum.

MS. BS. FAADOM (Fellow of American Association of Dental Office Management). Front Office Rocks provides virtual training and resources accessible 24/7 enabling dental teams to learn at their own pace. Interactive training approach focuses on empowering staff to provide excellent customer service and patient care through practical, immediately implementable systems. Since establishing Front Office Rocks, has mentored thousands of dentists and dental team members achieving unprecedented practice growth.