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Негативные отзывы и публичные конфликты: от онлайн-репутации к лояльности

Александр Пеньков
Course details
Lecturers

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  • This online course

Details

1h 17min

Russian

Access to the record for Membership period

Lesson program

— Анализ сути негативного отзыва и публичного конфликта
— Личные качества специалиста, работающего с открытыми публичными конфликтами
— Публичный образ сотрудника, работающего с конфликтами в публичной среде
— Структура трансформации конфликта в лояльность.

Lesson is included in the next courses:

8h 12min
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Конфликтология в практике стоматолога: психология, триггеры и пути к лояльности пациентов

Александр Пеньков, Игорь Спивак, Анна Есикова, Наталья Кулдашева
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OHI-S

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