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Психология конфликта в стоматологии: триггеры и профилактика

4.67
3 votes
Наталья Кулдашева
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What’s included in

  • This online course

Details

1h 10min

Russian

Access to the record for Membership period

Lesson program

— Основы психологии взаимодействия на стоматологическом приёме
— Причины возникновения конфликтных ситуаций
— Типичные ситуации и поведение пациента
— Как распознавать потенциальные источники конфликтов
— Этико-правовая культура врачей-стоматологов
— Факторы защиты врачей от необоснованных претензий пациентов
— Рабочие стратегии мягкого урегулирования конфликтов
— Психологическая адаптация пациентов как фактор профилактики разногласий.

Lesson is included in the next courses:

8h 12min
Course | 6 lessons

Конфликтология в практике стоматолога: психология, триггеры и пути к лояльности пациентов

Александр Пеньков, Игорь Спивак, Анна Есикова, Наталья Кулдашева
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OHI-S

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